At Dermastrix, we are committed to delivering high-quality skincare products safely and efficiently. Please read our Shipping & Return Policy carefully before placing an order.

Order Processing

• All orders are processed within 1–2 business days after order confirmation.

• Orders placed on Sundays or public holidays will be processed on the next working day.

• Once your order is shipped, you will receive a tracking link via email or SMS.

Estimated Delivery Time

• Metro Cities: 2–5 business days

• Other Cities & Towns: 4–7 business days

• Remote Locations: 5–10 business days

Please note that delivery timelines are estimates and may vary due to weather conditions, courier delays, public holidays, or other unforeseen circumstances.

Shipping Charges

• Shipping charges, if applicable, will be displayed during checkout before payment.

• Any promotional free shipping offers will be applied automatically when eligible.

Delivery

Please ensure that your shipping address and contact information are accurate. Dermastrix is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping details.

If a shipment is returned to us due to an incorrect address, recipient unavailability, or repeated failed delivery attempts, additional shipping charges may apply for re-dispatch.

Return Policy

Due to the hygienic and personal care nature of skincare products, we only accept returns under limited circumstances.

Eligible Returns

You may request a return if:

• You receive a damaged or defective product.

• You receive an incorrect product.

• An item is missing from your order.

• The product arrives leaking or in a compromised condition.

Return Request Timeline

Return requests must be submitted within 48 hours of receiving your order.

To help us process your request quickly, please provide:

• Your Order Number

• Clear photos of the product

• Photos of the outer packaging

• A brief description of the issue

Non-Returnable Items

We do not accept returns for:

• Opened or used products

• Products damaged after delivery due to misuse or improper handling

• Orders returned because of a change of mind

• Products purchased during clearance or special promotional sales (unless damaged or incorrect)

• Products that have caused individual skin sensitivity or allergic reactions, as skin types vary. We recommend performing a patch test before first use.

Return Approval

Once your return request is reviewed and approved, our customer support team will guide you through the return process. Products must be returned in their original packaging along with all accessories (if applicable).

Dermastrix reserves the right to reject any return request that does not meet the conditions mentioned above.